Shipping policy

SHIPPING POLICY

This policy applies to all orders placed through this store. By making a purchase, you agree to these terms.

1. Delivery Timelines

We aim to provide a reliable global shopping experience.

Processing Time: Most orders are processed within 2–3 business days.

 

  • Shipping Duration: For international destinations, delivery typically takes 10 to 14 business days from the date of dispatch.

  • Carrier Liability: While we strive for timely delivery, Stelcore does not guarantee that Service will be uninterrupted or error-free due to international logistics variables.

2. Shipping Rates & Taxes

  • Calculation: Shipping charges are calculated at checkout based on the destination and package weight.

  • Notifications: Once your order is dispatched, you will receive tracking information via the email address provided during account registration.

  • Updates: We reserve the right to correct any shipping charge errors or transit time inaccuracies at any time without prior notice.

3. Damaged International Shipments

  • Reporting: If a product is defective or damaged upon arrival, it must be reported to our customer service team.

 

4. Cancellation Policy


If you wish to cancel your order, please write to us within 3 hours of placing the order at global.support@astrotalk.com.Cancellation requests received after 3 hours may not be accepted, as your order might have already been processed or shipped.



5. Contact Information

For inquiries regarding international shipments, please contact our global support team:

Email: global.support@astrotalk.com 

Address: 525 Route 73 North ste 104, Evesham, NJ, 08053, US